Bodine Math Support

Need help with your Bodine Math account, website membership, or mobile app? Use the information below or email support@bodinemath.com.

Sign in to the Bodine Math app

Open the app and select Account, then select Log In.

The app will open BodineMath.com in your browser. Sign in with your existing Bodine Math account, approve the matching security code, and return to the app to finish signing in.

Never approve a code that does not match the code displayed in your app.

Switch accounts

If you are already signed in, open the Account tab and select Switch account.

Follow the website sign-in instructions and approve the matching security code shown in the app.

Reset your password

Open the app, select Account, and choose Forgot password?

Follow the password-reset instructions sent to the email address associated with your account.

If the message does not arrive, check:

• Your spam or junk folder
• That the email address was entered correctly
• Whether your email provider delayed the message
• Whether your Bodine Math account uses a different email address

If you still cannot reset your password, email support@bodinemath.com.

Never send us your password.

Membership access is missing

If your membership is active but the app does not recognize your access:

1. Confirm that you are signed into the correct Bodine Math account.
2. Open the app’s Account tab.
3. Select Refresh access.
4. Close and reopen the app if access does not update immediately.
5. Confirm that the applicable website membership has not expired.

If access still does not appear, email support@bodinemath.com. Include the email address associated with your account and the name of the membership you expect to see.

Manage or cancel a website membership

Cancel one or more memberships purchased through BodineMath.com:

Cancel Website Membership

Canceling a membership stops future renewals according to the membership’s billing terms. Access may continue until the applicable expiration date.

The cancellation page may display multiple memberships connected to your account. Review each membership carefully so you do not unintentionally cancel another Bodine Math service you want to keep.

Canceling a membership does not delete your Bodine Math account.

Orders and receipts

View website orders, payments, and available receipts:

View Membership Orders

For billing assistance, email support@bodinemath.com and include the order number. Do not send complete payment-card information.

Update your profile

Review or update your Bodine Math profile:

Manage Your Profile

The app will not connect

Try the following:

1. Confirm that your device has an internet connection.
2. Close and reopen the app.
3. Check whether BodineMath.com loads in your browser.
4. Sign out and sign back in.
5. Install the latest available version of the app.

A tutor request may be interrupted by a weak connection or temporary service problem. Wait briefly before trying again. Avoid repeatedly submitting the same question because the original request may already have been processed.

Photo or screenshot upload problems

Confirm that:

• Camera or photo-library permission is enabled
• The image is a JPG, PNG, or supported image format
• The image is clear and not unusually large
• The image contains the math problem you want help with

Avoid including faces, names, student identification numbers, addresses, or private school records.

ACT video problems

Confirm that your device has an internet connection and that your account includes access to the selected ACT content.

If a video continues to fail, email support@bodinemath.com and include the lesson title, practice-test number, and question number.

Report a tutor response

If a tutor response is incorrect, inappropriate, unsafe, gives away too much of the answer, or does not follow the expected teaching method, select Report response beneath the tutor message.

You may also email support@bodinemath.com with:

• The general math topic
• A description of the problem
• What was incorrect or concerning
• A screenshot, when appropriate

Do not include another student’s private information.

Refund assistance

Website purchase refunds are handled according to the Bodine Math Return and Refund Policy.

For assistance, email support@bodinemath.com with your order number and a description of the problem.

Delete your account

Canceling all memberships does not delete your Bodine Math account.

To request permanent deletion of your account and associated learning data, visit:

Delete Your Bodine Math Account

Before requesting deletion:

1. Cancel any website membership you no longer want renewed.
2. Save any receipts or account information you may need.
3. Review the deletion information carefully.

Account deletion is generally permanent. Tutor history, Try Cycle information, learning activity, app sessions, and other account-linked information may not be recoverable.

Contact support

Email: support@bodinemath.com

When contacting support, include:

• The email address associated with your Bodine Math account
• Whether you are using the website, iPhone, iPad, or Android
• A short description of the problem
• The steps that caused the problem
• A screenshot of an error message, when helpful
• An order number for a billing problem

Never send:

• Your password
• Your complete payment-card number
• Your Google or Apple password
• Unnecessary student records or identifying information

We use the information you provide only to investigate and respond to your support request.